Fibra — Privacy Policy

Last updated: June 2026

Who we are

Fibra is a Shopify app that helps merchants create EU-compliant textile composition and care labels on product pages.

Data we collect

Shop domain; label configuration you create (fiber composition, care instructions, languages, responsible-person details); plan status; and operational logs (label created/updated/deleted, installs). For admin access, Shopify OAuth session data may include merchant staff identifiers (e.g. name, email) and access tokens as required to operate the embedded app.

Data we do NOT collect

We do not collect, store, or process end-customer (shopper) personal data. Label content is written to your Shopify product metafields and rendered on your storefront; Fibra does not receive shopper orders or identities.

Retention & deletion

After uninstall we stop processing; shop and label rows may remain until Shopify sends a shop/redact compliance webhook, when we permanently delete shop data, label configurations, event logs, and OAuth session rows. GDPR customer data_request/redact webhooks are acknowledged; we hold no shopper PII to return or erase.

How we use data

To render and sync product metafields, enforce plan limits (Free vs Pro), operate billing, and maintain security. The storefront widget reads metafields only — it makes no calls to Fibra servers.

Third parties

Shopify (platform & billing) and our hosting/database provider. We do not sell data or use third-party advertising or tracking.

Compliance disclaimer

Fibra helps display composition and ISO 3758-style care symbols as a merchant tool. It is not legal advice. You remain responsible for label accuracy and regulatory compliance in your markets (including GINETEX trademark rules where applicable).

Contact

For privacy questions, use the support contact listed on the Fibra App Store listing.